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Privacy Policy

Last updated: 23 July 2026

Privacy Policy - Pharmacy Weight Loss Dodworth

Pharmacy Weight Loss Dodworth | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Dodworth is a GPhC registered online pharmacy weight loss clinic serving Dodworth and the surrounding areas of the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Data We Collect

When you use our services, we may collect the following types of personal and medical information:

Personal Details: Full name, date of birth, home address, email address, and phone number.

Health Information: Medical history, current medications, weight, BMI, lifestyle information, and any details provided through our online consultation forms. This is classified as special category data and is handled with the highest level of care.

Payment Information: Billing details processed securely through our payment provider. We do not store full card details on our systems.

Technical Data: IP address, browser type, device information, and pages visited on our website, collected automatically when you browse our site.

2. How We Use Your Data

We use your personal and medical data for the following purposes:

Clinical Care: To assess your suitability for weight loss treatments, provide clinical advice, and ensure your safety. Pharmacist approval is required before any medication is dispensed, and approved orders are dispatched with a delivery time of 1 working day.

Order Fulfilment: To process and dispatch your prescriptions and medications to your provided address.

Communication: To send appointment reminders, consultation updates, order confirmations, and important safety information relating to your treatment.

Legal Compliance: To meet our obligations under pharmacy law, GPhC regulations, and other applicable UK legislation.

Service Improvement: To analyse how our services are used and make improvements to patient experience, using anonymised or aggregated data wherever possible.

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, the protection of vital interests, and for health data, the provision of health or social care treatment.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our site.

Essential Cookies: Required for the website to function correctly, including maintaining your session and securing your connection.

Analytics Cookies: Used to understand how visitors interact with our website so we can improve our services. These may be provided by third-party analytics tools and collect data in an anonymised form.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Sharing

We do not sell or rent your personal data to any third parties. We may share your information only in the following limited circumstances:

Healthcare Providers: With your GP or other healthcare professionals where it is clinically necessary or required for your safety.

Service Providers: With trusted partners who support our operations, such as delivery couriers, payment processors, and IT providers. All such parties are bound by data processing agreements and are not permitted to use your data for their own purposes.

Legal Requirements: Where we are required to disclose information by law, regulation, or a court order, including to regulatory bodies such as the GPhC.

All third parties we work with are based in the UK or operate under equivalent data protection standards.

5. Data Retention

We retain patient records in line with NHS and GPhC guidance, typically for a minimum of eight years from the date of last treatment for adult patients. After this period, data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate data, ask us to delete your data where it is no longer necessary, restrict or object to how we process your data, and request a portable copy of your data. To exercise any of these rights, please contact us using the details below and we will respond within the required timeframe.

7. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information has been handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Dodworth

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

If you are not satisfied with our response, you have the right to raise your concern with the appropriate data protection authority in the United Kingdom.